Thank you for shopping at Sterling Klodin. We strive to ensure that your shopping experience with us is as seamless and enjoyable as possible. Please review our shipping and return policy below:
Shipping Information
We currently offer shipping to [list of countries or regions]. If your country is not listed, please contact us for alternative shipping arrangements.
Shipping Methods and Times
Orders are typically processed and shipped within [number] business days of payment confirmation. We offer the following shipping methods:
- Standard Shipping: Estimated delivery time is [number] to [number] business days.
- Expedited Shipping: Estimated delivery time is [number] to [number] business days.
Please note that delivery times may vary depending on your location and the shipping method selected.
Shipping Costs
Shipping costs are calculated based on the weight of your order and your shipping destination. You can view the shipping cost for your order during the checkout process.
Return Policy
Returns and Exchanges
We want you to be completely satisfied with your purchase from Sterling Klodin. If for any reason you are not satisfied, you may return or exchange your item(s) within [number] days of receipt, provided that the items are unused, unworn, and in their original condition with all tags attached.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team at [contact email or phone number] within [number] days of receiving your order. Our team will provide you with further instructions and assist you with the return process.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item received, defective item). We recommend using a trackable shipping method and purchasing shipping insurance for your return package, as we cannot be held responsible for items lost or damaged in transit.
Refunds
Once your return is received and inspected, we will process your refund within [number] business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Contact Us
If you have any questions or concerns about our shipping and return policy, please contact us at [contact email or phone number]. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Sterling Klodin.
